Shipping policy

1. Processing Time

  • Order Processing: Orders are typically processed within 2-5 business days of receiving the order (excluding weekends and holidays).

You will receive an email notification with tracking information once your order has been shipped.

2. Shipping Methods and Delivery Time

We offer various shipping methods to meet your needs:

  • Shipping: Estimated delivery time is 5-7 business days.

Note: Delivery times are estimates and may vary depending on your location, courier delays, and other factors beyond our control.

3. Shipping Rates

Shipping costs are calculated based on the shipping method selected and the delivery address. You can view the exact shipping cost during checkout. We occasionally offer free shipping promotions, so be sure to check for any ongoing offers.

International Shipping:
We currently ship to [List of Countries or Regions]. International shipping rates and delivery times will vary depending on the destination. Please note that customs duties, taxes, or import fees may apply to international orders and are the responsibility of the customer.

4. Shipping Address

Please ensure that the shipping address provided during checkout is correct and complete. We are not responsible for lost, delayed, or misdelivered packages due to incorrect or incomplete addresses.

If you need to modify your shipping address, please contact us immediately at [Customer Service Email] or [Phone Number] before your order has been processed. We cannot change the shipping address once the order has been shipped.

5. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your package. If you do not receive tracking information within 2 business days of placing your order, please contact us at caycos.zzz91@outlook,com.

6. Shipping Delays

While we strive to ensure timely deliveries, there may be occasional delays due to factors beyond our control, such as weather, holidays, or courier delays. We are not responsible for any delays that occur after the package has been handed over to the carrier.

If your package is delayed beyond the estimated delivery time, please contact the carrier using the tracking information provided. If you need further assistance, feel free to reach out to us.

7. Lost or Damaged Items

We take great care in packaging your items, but if your order is damaged or lost during shipping, please contact us immediately at [Customer Service Email] or [Phone Number]. We will work with you to resolve the issue as quickly as possible.

  • Lost Packages: If your package is marked as "delivered" but you have not received it, please check with neighbors or local delivery services. If the package cannot be located, contact us for assistance.
  • Damaged Items: If you receive a damaged item, please notify us within 7 days of receiving your order with a photo of the damaged item. We will arrange for a return, exchange, or refund as appropriate.

8. International Orders and Customs Fees

For international orders, customs duties, taxes, or import fees may be imposed by the destination country. These fees are the responsibility of the customer. We recommend checking with your local customs office to understand any potential charges before making a purchase.

10. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with an order, please contact us:

  • Email: caycos.zzz91@outlook.com

Thank you for shopping with Caycos!